Addressing customer needs is the first step in making improvements that produce results.  Integrating the right customer-facing metrics into operations planning is critical to successfully deliver to customer expectations.  

Customer Satisfaction enables:

• Repeat business - Loyalty
  
• Competitive Differentiation
  
• Collaborative Benefits
  
• Enterprise Value​
  

Collaboration with enterprise partners to achieve mutual benefits produces maximum results and competitive advantage for all. 

Customer satisfaction is important because it provides clients with a metric that they can use to manage and improve their businesses.

Lead your Team to collaboratively engage throughout your extended enterprise. Learn to track and manage key customer facing measures to ensure your enterprise Team consistently exceeds customer expectations.